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Contact

Talk to us before your Vienna stay.

Questions about availability, arrival, or a longer stay? Reach a J&A host directly, or send an enquiry and we'll reply by email or WhatsApp.

WhatsApp +43 660 123 4567 Fastest for arrival and during-stay questions. Call us +43 1 234 5678 Mon–Sun, 9:00–20:00 CET. Email stay@ja-vienna.com Best for detailed booking and invoice requests.

Send a guest enquiry

Tell us about your stay and we'll reply by email or WhatsApp.

We usually reply within a few hours. This form is for guest enquiries — bookings are confirmed through the apartment pages.

Quick answers

How do I book an apartment?

Pick your dates on any apartment page and continue to checkout. We confirm by email right after.

When can I check in?

Standard check-in is from 15:00 and check-out by 11:00. Message us on WhatsApp for flexible timing.

How do I get the keys?

You receive arrival and self check-in details by email and WhatsApp the day before your stay.

Can you help with a longer stay?

Yes. Send an enquiry with your dates and group size and we will tailor a longer-stay rate.